At YOUV, every product is handcrafted with care and falls under the personal skincare category. Due to hygiene, safety, and quality reasons, we do not accept returns or offer refunds once a product has been delivered.
No Refund Policy
All purchases made on the YOUV website are final. We do not provide refunds for any products after delivery.
No Return Policy
For hygiene and safety reasons, we do not accept returns of opened, used, or delivered skincare products.
• Damaged Product Replacement
• We only offer replacements if the product is received in a damaged condition.
To be eligible for a replacement:
• An uninterrupted 360-degree unboxing video must be recorded from the moment the sealed package is opened until the product is fully visible.
• The video must clearly show the shipping label and package condition.
• Claims must be submitted within 24 hours of delivery.
• The video must not contain any cuts, pauses, edits, or interruptions.
Replacement Approval
Upon verification of the submitted evidence, YOUV may approve a replacement of the damaged product.
Please note:
• Only the damaged product will be replaced.
• No monetary refunds will be issued.
• Replacement requests without a valid unboxing video will not be accepted.
• YOUV reserves the right to reject claims that do not meet the above requirements.